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Grand River Hospital celebrates a full accreditation award from Accreditation Canada

June 4 2010

Grand River Hospital has received a full accreditation award from Accreditation Canada after an extensive review of the hospital’s procedures and quality of care approach. GRH has received positive accreditations in the past. This is the first time the hospital has received an award with no conditions, an accomplishment only 15 per cent of Canadian hospitals usually achieve.

“Staff members, physicians and volunteers have worked very hard to make this achievement possible,” said Malcolm Maxwell, GRH president and CEO. “Our programs and services provide high-quality care, and this external review has confirmed the many strengths we offer to patients in Waterloo-Wellington.”

The Accreditation Canada survey team visited the hospital in October 2009. Members of the team from other Ontario hospitals found GRH to be compliant with 96 per cent of 1,700 accreditation criteria, as well as 100 per cent of all required organizational practices (which are hospital processes strongly related to patient safety). The hospital received its full accreditation award effective until 2012 following additional responses to the survey team.

The accreditation survey pointed to several Grand River Hospital successes.
These include (but are not limited to):
  • The hospital’s overall quality framework, and its links with the activities of GRH’s clinical program and service quality councils;
  • The success of GRH’s cancer program, which remains among Ontario’s top cancer centres for access to radiation therapy and chemotherapy;
  • Success in electronic documentation within GRH’s Renal Program;
  • The development of a framework to manage hospital-wide risks;
  • The establishment of a quality of work life committee for the benefit of staff;
  • Progress in renovating and expanding both the Freeport and KW sites; and
  • GRH’s strong relationship with St. Mary’s General Hospital, including the appointment of a joint chief of the medical staff between both hospitals.

The survey team also spoke of Grand River Hospital’s point-of-care staff as being actively involved in improving the hospital’s services and quality of care.

“Accreditation is about quality improvement, but quality improvement isn’t about altering one thing. It’s a continuous process of making change. It comes from our Board, which has made on-going quality improvement a top priority. It touches everyone through the hospital in their daily activities. It involves management, staff and patients working closely together to identify gaps and new opportunities for enhancement,” added Mr. Maxwell.

Grand River Hospital is the region’s largest acute care hospital, with a focus on 14 clinical programs and services. These include cancer care, complex continuing care, critical care, emergency, laboratory medicine, maternal-child care, medical imaging, medicine, mental health and addictions, paediatrics, pharmacy, rehabilitation, renal (kidney) care, and surgery.

For more information, please contact:
Mark Karjaluoto, Director of Communications: (519) 749-4300 extension 2788
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