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Overall patient experience with care

In compliance with the Excellent Care for All Act, 2010 Grand River Hospital measures the patient experience with care. One of the ways Grand River Hospital measures the patient experience is to regularly survey our patients and their families using a standard survey from the National Research Corporation Canada coordinated through the Ontario Hospital Association. Grand River Hospital uses the survey results to determine which areas we should focus on to improve the quality of care we provide.

The following depicts Grand River Hospital’s performance on percent positive scores to the following questions:

1. “Overall, how would you rate the care you received at the hospital?” Response “Good, Very Good and Excellent”
Chart showing overall satisfaction with care. 
 
The chart above shows the following satisfaction with care (total of good, very good and excellent scores):
  • Acute (medicine and surgery):  90 per cent in 2011/2012, 95 per cent in 2012/2013 and 92 per cent in 201
  • Emergency: 78 per cent in 2011/2012, 79 per cent in 2012/2013 and 73 per cent in 2013/2014 year to date
  • Maternity: 97 per cent in 2011/2012, 97 per cent in 2012/2013 and 95 per cent in 2013/2014 year to date
  • Paediatrics: 92 per cent in 2011/2012, 99 per cent in 2012/2013 and 97 per cent in 2013/2014 year to date
  • Mental health inpatient short stay: 85 per cent in 2011/2012, 90 per cent in 2012/2013 and 93 per cent in 2013/2014 year to date
 
2. “Would you recommend this hospital to your family or friends?” Response “Definitely yes”
 
 
 
The chart above shows the following scores for whether patients would recommend the hospital to others:
  • Acute (medicine and surgery): 64 per cent in 2011/2012, 72 per cent in 2012/2013 and 70 per cent in 2013/2014 year to date
  • Emergency: 42 per cent in 2011/2012, 41 per cent in 2012/2013 and 40 per cent in 2013/2014 year to date
  • Maternity: 78 per cent in 2011/2012, 86 per cent in 2012/2013 and 79 per cent in 2013/2014 year to date
  • Paediatrics: 62 per cent in 2011/2012, 54 per cent in 2012/2013 and 77 per cent in 2013/2014 year to date
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