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Quality resources and websites

We have selected several websites that share Grand River Hospital’s focus on quality of care and patient safety. We encourage you to visit them and learn more about our focus on quality of care.

Accreditation Canada (link to external site)
Accreditation Canada is a not-for-profit, independent organization. Accreditation Canada provides health care organizations with an external peer review process to assess and improve the services they provide to their patients and clients based on standards of excellence. Accreditation Canada's programs and guidance have helped organizations promote quality health care for over 50 years.

Cancer Care Ontario (CCO) (link to external site)
CCO is the provincial agency responsible for continually improving cancer services. As the government’s cancer advisory agency, Cancer Care Ontario works to reduce the number of people diagnosed with cancer, and make sure patients receive better care every step of the way.

Institute for Healthcare Improvement (link to external site)
The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization helping to lead the improvement of health care throughout the world. Founded in 1991 and based in Cambridge, Massachusetts, IHI works to accelerate improvement by building the will for change, cultivating promising concepts for improving patient care, and helping health care systems put those ideas into action.

Health Quality Ontario's patient safety reporting site (link to external site)
This website is designed to make you an informed user of Ontario’s health care system. On this website you will learn more about patient satisfaction, quality of care, safety and outcomes.

Ontario Wait Times (link to external site)
This website provides wait time information for all Ontarians to see and use to help them make important decisions about the health care they need. The site includes the best available data on wait times, with a breakdown by individual hospitals, including Grand River Hospital, across Ontario and is regularly updated.

Quality Healthcare Network (link to external site)
The Quality Healthcare Network (QHN) is a non-profit, member-based organization dedicated to fostering the development and adoption of best practices by its members through education and shared improvement projects. The QHN is also the Ontario lead of Safer Healthcare Now!
QHN is for anyone and everyone with an interest in improving health system performance through innovative and collaborative means. Grand River Hospital is proud to be a member.

RNAO Best Practices Initiative (link to external site)
The Registered Nurses' Association of Ontario (link to external site) launched the Nursing Best Practice Guidelines Program in November 1999 with funding from the Government of Ontario. The purpose of this multi-year program is to support Ontario Nurses by providing them with Best Practice Guidelines for client care. There are currently 42 published guidelines as well as a Toolkit and Educator's Resource to support implementation.

Safer Healthcare Now! (link to external website)

The goal of Safer Healthcare Now! (SHN), which is an action based campaign organized by the Canadian Patient Safety Institute (link to external site), is to improve the safety of patient care in Canada through learning, sharing and implementing interventions that are known to reduce avoidable adverse events. There are a total of ten SHN! interventions. SHN will support and collect measures for all ten of these interventions during Phase II of the campaign. Grand River Hospital is committed to implementing all relevant best practices outlined by SHN.

Legislation- Excellent Care for All Act (link to external website)
The Excellent Care for All Act puts patients first by improving the quality and value of the patient experience through the application of evidence-based health care. It will improve health care while ensuring that the system we rely on today is there for future generations.

The legislation includes requirements for:
  • Quality committees;
  • Annual quality improvement plans;
  • Executive compensation;
  • Patient/client/caregiver surveys to assess satisfaction with services;
  • Staff surveys to assess satisfaction with employment;
  • Declarations of values that will be developed after public consultation; and
  • Patient relations process to address patient experience issues.
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