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Patient experience to improve following renovation and reorganization of Grand River Hospital outpatient medical and surgery day services

June 16 2011
A massive reorganization and renovation of out-patient medical and surgical day services at Grand River Hospital’s KW Site will simplify the hospital experience for patients while helping provide better care.

GRH has officially re-opened the renovated space at an evening ceremony. The project is part of the hospital’s $64 million patient care development.
The latest enhancements bring together services on the second and third floors of the building, providing patients with:
• A welcoming and an open environment with a common reception, registration and waiting area in a new two-storey atrium… all with easy access to the hospital’s main entrance;
• Upgraded operating rooms featuring the latest equipment tied into the hospital’s computer and medical imaging networks;
• Centralized out-patient surgical and medical procedure areas in a single area, reducing the time needed to walk to different parts of the building; and
• New offices for spiritual care providers, volunteers and the hospital’s cashier service.

“This renovation has brought together patient safety, patient convenience and the upgrading of our ambulatory, surgical and medical day services,” said Bryce Walker, chair of the GRH board. “We know that coming to a hospital for a procedure can be stressful for patients. We’re confident that our caring staff working in newly-renovated space will help our patients have the best experience possible.”

The renovations and relocations have taken three years to complete. Care providers have been actively involved in the upgrades, which have brought together a range of outpatient services. The renovations have covered 30,000 square feet of space.

Upgrades to the hospital’s 10 operating rooms will continue into 2012, with the renovations to be finished two rooms at a time. GRH has also developed a family waiting lounge and a quiet room next to the surgical suites.

Partners in the patient care development project at the KW Site include the Ontario Ministry of Health and Long-Term Care, the Region of Waterloo and the Grand River Hospital Foundation through the support of generous community donors.

“Our government has made substantial investments across Ontario that have provided more services, more procedures and better facilities for patients to receive care. Waterloo Region residents should feel confident that they’re receiving high-quality care in hospitals such as Grand River, which offer modern facilities and exceptional care staff,” said John Milloy, Minister of Training, Colleges and Universities and MPP for Kitchener Centre.

“Regional Council has supported area hospitals with substantial capital contributions. Our role in partnership with the provincial government and providers such as Grand River Hospital ensures that residents of our growing region receive the care and support they need for a wide range of health services,” said Regional Chair Ken Seiling.

Support from the community has been important throughout the entire patient care development project. The hospital is pleased to name the new atrium after the late Fred and Ruth Stork in honour of their $1 million gift to the Foundation’s Architects of Care fundraising program for hospital redevelopment.

“My parents were proud to make this gift in support of patient care at Grand River Hospital,” said Mike Stork, Fred and Ruth’s son.

“Mr. and Mrs. Stork and countless others have made and continue to make a difference in improving our hospital. We greatly appreciate their contributions and the countless other donors who support better facilities and equipment for our patients and care providers,” said Theresa Fischer, chair of the Grand River Hospital Foundation’s board of governors.

The renovation project has also allowed the hospital to make changes to standardize care practices and equipment. GRH has purchased new scopes for the hospital’s endoscopy suite, standardized rooms and equipment between minor procedures and operating rooms and conducted a host of additional upgrades.

“The surgeons, anesthesiologists, nurses and support staff of Grand River Hospital provide the best possible care in a department that supports high standards and outcomes for the patients we serve,” said chief of surgery Dr. Peter Stevenson.

For more information, please contact:
Mark Karjaluoto, Director of Communications
Office: (519) 749-4300 extension 2788
Pager: (519) 244-3088
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