The cancer centre is very large, so feel free to ask staff and volunteers to help find your way. The cancer centre has four floors labelled two, three, four and six, with the main entrance located on level three. This is the same as the rest of the KW Campus. 

Patient services are located on levels three and four in the cancer centre and on level six of the hospital’s A, B and C wings.

Level three is our main level, and specific areas include:
  • Main registration desk
  • Volunteer office
  • Resource centre/patient library
  • Supportive care
  • Radiation planning and treatment
  • Sanctuary

Main registration desk:
As you enter through the front doors, the main registration desk is on your left. You will register and check in with the receptionists at this desk every time you come for an appointment. The receptionists and volunteers are available to help you find your way to your appointment area.

Patient resource centre/patient library:
The patient resource centre is located near the main entrance to the cancer centre, and down the hallway on the left.

Radiation planning and treatment: 
This is a large area that consists of planning rooms, offices and radiation treatment suites. The registration desk for radiation treatment is located next to the patient resource centre (patient library). You will have to register at the main registration desk located by the main entrance before proceeding to your radiation appointment.

Supportive care:
Supportive care is located just past the resource centre. There is a waiting room with a fireplace at one end for patients and visitors. Many windows overlook one of the two healing gardens surrounding the cancer centre. The  supportive care program secretary will be happy to assist you. Please ensure that the secretary knows where you  are (i.e. in the healing garden) if you are waiting for your appointment. 

Volunteer office:
The volunteer coordinator's office is located in the supportive care area. You will notice volunteers (dressed in teal/blue vests) throughout the cancer centre. They are ready to assist you with directions and will assist you to find the information you need.

Sanctuary:
The Sanctuary is a quiet place for meditation or spiritual reflection shared with the hospital. It is located along the corridor past the radiation reception area before you reach the main hospital, cafeteria and lobby.

Level four main areas include:
  • Clinic A 
  • Clinic B
  • Laboratory
  • Systemic therapy (chemotherapy suite)
  • Pharmacy
  • Retail pharmacy
  • Gardens

Clinic A: 
Clinic A is to the left as you exit the main elevators on level four or directly ahead of you if you take the stairs.

Clinic B: 
Clinic B is to the right as you exit the main elevators on level four. 

Both clinic A and B operate the same. Your appointment may be scheduled at either clinic depending on where your care team is working that day. You will have to register at the main registration desk located by the main entrance on level three before proceeding to your clinic appointment.

Laboratory:
The laboratory is on the right as you exit the main elevators on level four. Please register at the main registration desk located by the main entrance on level three before proceeding to the lab. When you arrive at the lab you will sign in on a table in front of the secretary and wait for your name to be called. Patients will be called in order of arrival.

Treatment area (or chemotherapy suite): 
The chemotherapy suite is to the left at the end of the hall as you exit the main elevators on level four. There is a small waiting area just outside the suite. Please register at the main registration desk located by the main entrance on level three before proceeding to your chemotherapy appointment.

Pharmacy department: 
The pharmacy department for the cancer centre is located to the left of the chemotherapy suite. This is where much of the intravenous medications are prepared. You may need to meet with a pharmacist to obtain a prescription or learn about your treatment.

Retail pharmacy:
If you need a prescription filled, there is a small pharmacy located in the cancer centre for your convenience. A larger Health Care Centre Pharmacy is located in the main lobby of the hospital.

Healing garden: 
The larger healing garden is outside the waiting room beside clinic B on level three. The entrance to the garden is to the right, just behind the elevators and is wheelchair accessible. To enter the garden from the outside, use the stairs to the left of the main entrance. Please ensure that the secretary knows where you are (i.e. in the healing garden) if you are waiting for your appointment.

Level six in the main hospital include:

Inpatient oncology: 
Inpatient oncology is located on floor six, A and B wings, at Grand River Hospital's KW Campus. If you're visiting a patient on the inpatient oncology unit, please use the hospital's revolving door entrance and take the elevators behind the main lobby to the sixth floor.