Welcome to Grand River Hospital’s emergency department. We serve patients of all ages who have emergency health care needs.
You can find us on the second floor in the E wing at our KW Campus at 835 King Street West in Kitchener. We are open 24 hours a day.
Here are the top five things you need to know:
- The emergency department has its own entrance, located at King Street West and Pine Street. Special signage will help you find your way;
- There is a special parking lot for emergency patients at King and Pine streets. You’re also welcome to use our other KW Campus parking lots;
- We are one of two emergency departments serving Kitchener-Waterloo. We work closely with St. Mary’s General Hospital’s emergency department, located at 911 Queen’s Boulevard in Kitchener. Please note there is no emergency department at our Freeport Campus (3570 King Street East in Kitchener);
- We have an emergency department wait time clock that you are welcome to view before your visit; and last but not least
We want to give you quality and compassionate care to help you return to health. We have a great team with many different health professionals to meet your health care needs.
Should you require emergency care, you should come in to see us or call 911 if you are dealing with a serious injury or condition.
You can also get fast, free medical advice through Telehealth Ontario at: 1-866-797-0000 or TTY: 1-866-797-0007. In a medical emergency, don’t call Telehealth. Call 911 right away.
If you have a comment, compliment or concern, please contact our patient relations office at 519-749-4300, ext. 2966, through email at firstname.lastname@example.org.
Roman Jovanovic: providing comfort to patients in emergencyAugust 22, 2016
Roman Jovanovic is on his toes in the emergency department, getting rooms ready for a constant stream of patients. But he always finds the time to help those patients feel welcome and comforted.
John Goertzen: bringing a lifetime of volunteering to GRH's emergency departmentJuly 14, 2016
John Goertzen brings a lifetime of volunteer experience to supporting patients in one of Grand River Hospital’s busiest departments.
Andy Medwid of GRH security wins hospital's award of excellenceJune 20, 2016
Andy Medwid is the kind of security officer who exemplifies and advances compassionate care at Grand River Hospital. Andy has won GRH’s June award of excellence for his service to patients and the hospital community.
Stay smart in the heat to avoid an emergency department visitJune 20, 2016
Heat-related deaths and illness are preventable and anyone can suffer heat-related illness when their bodies can't compensate and properly cool. It’s important to be aware risk factors and what actions can be taken to prevent a heat-related illness or death.