New! Same day online/phone visit with an Emergency Doctor

We understand that during the COVID-19 pandemic, you may be hesitant to come to the Emergency Department. If your condition is serious and you cannot wait to see your family doctor, visiting the emergency department is an option for you. However, if your situation is not a medical emergency, there are other more appropriate options available to you including urgent care clinics. 

Starting Wednesday, April 15 you also have the option to schedule a same day virtual assessment with a local ED physician if you have an urgent health concern (non-emergency) and do not wish to come to the emergency department. In a medical emergency, call 911 right away. 

Clinic hours are Monday-Friday 8:00am-5:30pm

How do I book an appointment?

Call 519-749-2024 to schedule a same day virtual consult with a GRH emergency physician. 

Appointments will be booked only for the current day you are calling. Your appointment may be scheduled anytime from 8AM-5:30PM, depending on the order your call was received

What do I need in order to get a virtual assessment?

In order to access this option you must have:

  • Valid Ontario Health Card or UHIP policy #
  • Email address
  • Stable internet connection
  • Computer with a microphone, camera, and speaker; or an Android or Apple smartphone

What do I need in order to get a telephone assessment?

In order to access this option, you must have:

  • Valid Ontario Health Card or UHIP policy #
  • Telephone number where you can be reached

If I'm not able to book an appointment, what other options are available?

Appointments are booked on a first come first served basis. If we cannot schedule an appointment, there are a number of other health care options available for you. Click here to learn more

How is this service different than TeleHealth Ontario?

Your virtual appointment will take place through a video conference call with an emergency physician whereas Telehealth services are offered over the phone by a registered nurse. 

What if I believe I have COVID-19 symptoms?

Avoid contact with others. Please notify Waterloo Region Public Health for instructions before coming to hospital at 519-575-4400. You can take a self-assessment online by clicking here.


Clinic closures and changes

Starting Tuesday, March 17th some outpatient clinics will be discontinued for at least the next 6-8 weeks. Patients seen in these outpatient clinics are generally healthy whose condition is deemed as non - life threatening where the service can be delayed without anticipated change in outcomes.  

The types of services temporarily discontinued will include routine screening and follow-up where it is reasonable to wait until the pandemic is over (eg OBSP screening, CF clinic, adult psychiatric consult clinic). A complete list of affected clinics can be found below. 

Patients affected by this service reduction will be directly notified by phone prior to their scheduled appointment to inform them of the change. If we are able to provide services by an alternative means (eg. phone consultations), we will notify patients as soon as possible. 

Please note: other services including our gift shops and patient accounts office are now closed. If you need to pay a bill, click here for more information.

KW Campus and satellite site - ProgramsClinic
CancerBreast diagnostic assessment program
Colorectal diagnostic assessment program
Genetics
In-person Lung Diagnostic Assessment Program
Malignant Pleural Effusion (MPE) follow-ups
Medical oncology consults – ductal carcinoma in situ (DCIS), Monoclonal gammopathy of undetermined significance (non malignant diagnosis) (MGUS), low burden chronic lymphocytic leukemia (CLL) and low risk melanoma
Radiation follow-ups
Regional Ontario Breast Screening Program; Average Risk and High Risk
Children’s/ChildbirthCystic Fibrosis Clinic
Childrens Physiotherapy Clinic
Circumcision Clinic
Juvenile Diabetic Education Program
MedicineInfectious Disease Clinic
Mental Health and AddictionsAdult Outpatient Clinics (short term and rapid response) is offering phone/video conference services
Adult Psychiatric Consultation Clinic non-urgent is closed
Child and Adolescent Outpatient Psychiatry- Psych Consultation and Transition Team non-urgent is closed
Hazelglen is offering phone/video conference services
Preschool diagnostic and Treatment Services is closed
Withdrawal Management Centre (WMC) - 52 Glasgow Street is closed
Young Adult Program is offering phone/video conference services
RenalGeneral renal clinic KW AND Guelph Satellite
Multi-care Kidney Clinic (Guelph)
Peritoneal dialysis
Home program clinics
Special TestingPulmonary Function
SurgeryDay surgery
Endoscopy
Fracture Clinic
Gyne Laser Clinic
Hand and Upper Extremity Clinic
Hip and Knee Clinic
Medical Day Unit
Pre-Surgery Clinic


Freeport Campus - ProgramsClinics
ISAEC Clinic (closed)
Communication Technology (closed)
Clinic Pain Clinic (closed)
Neuro Rehab (closed)
Outpatient Swallowing Clinic (closed)
Pulmonary Rehab (closed)
Medical ImagingWaterloo Wellington Breast Centre
Mental Health and AddictionsSeniors Transition Team (Specialized Mental Health)