Posted: January 24, 2018
Care providers in GRH's emergency department

The emergency departments of Grand River Hospital and St. Mary’s General Hospital advise patients to choose their health options carefully based on their care needs.

The influenza season has led to very high emergency department volumes. Hospitals triage patients based on the urgency of their health need. Patients with less serious needs may have longer waits to see a doctor.

“While we absolutely will provide assessment for all patients who come to our emergency departments, our mandate is to care for the most serious and life threatening situations first. For patients with less serious needs, there are many other health options that can support their care,” said Dr. Irene Mitrana, who practices at both Grand River and St. Mary’s hospitals.

Patients should consider their health need and make a choice on the best avenue of care.  For less urgent needs, patients are advised to consider current emergency waits as well as locations and hours for local walk-in clinics (see below). Information is available on Grand River Hospital's emergency wait times page and www.smgh.ca/ed-wait-times/ (opens in a new tab).

Not all visits will be avoidable. If an emergency visit is necessary remember the following:

  • Bring your OHIP card or other medical insurance information;
  • Bring a list or supply of your current medications;
  • If you are coming to the department with a child, bring diapers, blankets and comfort items;
  • If you have a new or worse cough or shortness of breath, put on a mask and use hand sanitizer when you arrive in the department.
  • If you need to visit, try to bring only essential visitors with you.
Waterloo Region urgent care and walk-in clinic options:

K-W Westmount Urgent Care Clinic
751 Victoria St S, Kitchener
Hours: 8:00-5:00 Mon-Fri, 8:00-3:00 Weekends/Holidays 
Phone: 519-745-2273

Benton Medical Clinic
51 Benton St, Kitchener
Hours: 8:00-8:00 Mon-Fri, 9:00-3:00 Sat
Phone: 226-240-3014 and 226-240-3015

Laurentian Walk-In Clinic
750 Ottawa St S, Kitchener
Hours: 9:00-5:00 Mon-Fri, 9:00-3:00 Weekends
Phone: 519-570-3174

KW Walk-In Clinic (The Boardwalk)
100 The Boardwalk, Kitchener
Hours: 9:00-8:00 Mon-Fri,
Phone: 519-279-4098

K-W Fairway Urgent Care Clinic
385 Fairway Rd S, Kitchener
Hours: 8:00-5:00 Mon-Fri, 8:00-3:00 Weekends/Holidays
Phone: 519-748-2327

Walk-In Clinic (University)
170 University Ave W, Waterloo
Hours: 9:00-8:00 Mon-Fri, 10:00-2:00 Weekends
Phone: 519-725-1514

Weber Medical Centre
450 Frederick Street, Suite 301 Kitchener
Hours: 2:00-8:00 Mon-Fri,
Phone: 519-748-6933

Cambridge Walk-In Clinic
Hours: 8:00-4:00 Mon-Wed, 8:00-5:00 Tues, 8:00-1:00 Fri
Phone: 519-654-2260

Onyx Urgent Care Clinic
580 Lancaster St W, Kitchener
Hours: 5:00-11:00pm Mon-Fri, 3:00-9:00pm Weekends
Phone: 519-896-6699

Onyx Urgent Care Clinic
109-280 Lester St, Waterloo
Hours: 11:00-3:00pm Tue-Fri 
Phone: 519-896-6699