Skip to Content

share feedback print font size font shrink font grow youtube facebook twitter donate

Personal health information protection and correction

GRH is committed to protecting the privacy of our patients. Having access to personal health information is essential in providing patients with the best possible care. We value your personal health information and manage it with respect and sensitivity.

The information you give us about yourself and your family is important to our work at the hospital. It is important to your treatment and to any study you or your family may be taking part in. We collect and use information about you and your family in order to provide the best care possible. To learn more on how we protect your personal health information please refer to our Privacy Pamphlet in Adobe PDF format.

At GRH, our privacy program regulates how we collect, use, disclose, retain and protect patient's personal health information. We also work closely with the release of information team to ensure disclosure of information is meeting GRH and Ontario privacy standards. For more information on our release of information team please visit our release of medical records page.
Here are the five most frequently asked questions about the protection and correction of personal health information:

1. How does the privacy and access office protect your privacy?
  • Random checks are completed regularly to ensure that your personal health information is only seen by people who need to provide care to you.
  • We make every effort to keep your personal health information as correct as possible. If you believe your information is not correct, please let us know and we will look into it.
  • We will look into any problems you may have with our privacy practices and take action to address your concerns. You may also complete a complaint form and send it in to the privacy and access office.
  • Contact the privacy and access office for more information about withdrawing or withholding your consent as it relates to your personal health information.
2. How do I get a copy of my health records?

If you were a patient of GRH, you can receive a copy of your health records by submitting a written request to GRH. You can download the Authorization for Disclosure of Health Record form or obtain a copy of the authorization form by visiting our health information management department. For more information about accessing your personal health information please visit our release of medical records page.

3. How can I correct my personal health information?

In the event that GRH has granted an individual access to his or her health record/records of personal information and the individual believes that the personal health information or personal information is inaccurate or incomplete for the purposes which GRH has collected or used the information, the individual may submit a written request for a correction to the health record. Please see our Correction/Addendum of Personal Health Information Form in Microsoft Word format for more information.

4a) What is a Lock Box?
The Personal Health Information Protection Act (PHIPA) gives Ontarians control over the collection, use and disclosure of their personal health information by stipulating that health information custodians can only collect, use and disclose an individual’s personal health information with the consent of that individual. Under PHIPA individuals have the ability to withhold or withdraw their consent to the collection, use or disclosure of their personal health information for a particular purpose, including for the provision of health care. Individuals may withhold or withdraw their consent to the collection, use or disclosure of their personal health information by health information custodians for the purposes of providing or assisting in providing health care.

Further, under PHIPA, individuals may provide instructions to health information custodians not to use or disclose their personal health information for health care purposes without consent. These provisions have come to be referred to as the “lock-box” provisions, although lock-box is not a defined term in PHIPA. For more information, please see the GRH lock box policy in Adobe PDF format.

4b) What information can individuals ‘lock,’ and from whom can they lock it?

The withholding or withdrawal of consent or the express instructions cited above may take various forms:
  • not to collect, use or disclose a particular visit to the hospital contained in their record of personal health information; and
  • not to collect, use or disclose the contents of their entire record of personal health information.

Although it is up to the individual to whom the information relates to decide what personal health information to lock, if any, and to whom the lock should apply, a health information custodian may discuss with the individual how locking personal health information might affect the individual’s health care and why a health information custodian may need more personal health information to provide the best possible care.

If you wish to lock your records, please make an appointment with the privacy and access office by calling 519-749-4275 or e-mail confidentiallyspeaking@grhosp.on.ca.

5. What is the circle of care?
It is a term commonly used to describe the ability of certain health information custodians to assume an individual’s implied consent to collect, use or disclose personal health information for the purpose of providing health care, in circumstances defined in PHIPA.
We offer several forms for your use:

If you are looking for any records other than health records, please visit our personal information protection and correction page.
Copyright © 2009. Grand River Hospital. All Rights Reserved. | Privacy Policy | Sitemap

BIN # 88918 0394 RR 0001  |  Created by Blue Lemon Media