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Release of medical information

The hospital's health information management department is responsible for the release of a patients (past and present) health information. The office is open from Monday to Friday, 9am to 5pm. It is located at GRH’s KW Site at 835 King Street West in Kitchener.

The telephone number is: 519-749-4300 ext. 3841 or 2527
The fax number is: 519-749-4311

Provincial legislation provides access to one’s own personal records. The hospital’s policies govern procedures to provide that information upon request. For more information, please see the release of information office's frequently asked questions in Adobe PDF format.

Below are the most commonly asked questions about the release of medical information.
What is personal health information?

Personal health information is any information in any form, electronic, written, verbal, etc. about an identifiable person. This includes information that is specifically health related, such as a person's medical condition or prescription medications, as well as information which is not always considered directly related to a person's health, such as his or her name, address, telephone number, or health insurance number. It also includes genetic information and blood and tissue samples.

Can I view my personal health information?

Yes, an appointment is required in order to be able to view your record. Please contact the release of information department at the following numbers:

For medical purposes: 519-749-4300 ext. 3841
For legal/insurance purposes: 519-747-4300 ext. 2527

How do I get a copy of my health records?

If you were a patient of GRH, you may receive a copy of your health records by submitting a written request to GRH. You may download the Patient Authorization for Release of Health Record form in PDF format or obtain a copy of the authorization form by visiting our health information management department.

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