The Grand River Regional Cancer Centre is very large, so feel free to ask staff and volunteers to help find your way. The cancer centre has four floors labeled two, three, four and six, with the main entrance located on level three. This is the same as the main hospital building. Patient services are located on levels three and four in the cancer centre and on level six of the hospital’s A, B and C wings.
Level three is our main level, and specific areas include:
Main registration desk:
- Main registration desk
- Volunteer office
- Resource centre
- Supportive care
- Radiation planning and treatment
As you enter through the front doors, the main registration desk is on your left. You will register and check in with the receptionists at this desk each and every time you come to the centre. The receptionists and volunteers are available to help you find your way to your appointment area.
Volunteer office:The volunteer office is located to the right of the front doors. Volunteers (dressed in blue vests) will be ready and waiting to assist you with directions and locating information.
Patient resource centre:The resource centre is located next to the volunteer office. The resource centre has a wide variety of helpful information for patients and family members.
Radiation planning and treatment:
This is a large area that consists of planning rooms, offices and radiation treatment suites. The registration desk for radiation treatment is located next to the resource centre. You will have to register at the main registration desk located by the main entrance before proceeding to your radiation appointment.
Supportive care is located just past the resource centre. There is a comfortable waiting room with a fireplace at one end for patients and visitors and overlooks one of the two healing gardens surrounding the cancer centre. The supportive care program secretary will be happy to assist you. Please ensure that the secretary knows where you
are (ie. in the healing garden) if you are waiting for your appointment.
Sanctuary: The Sanctuary is a quiet place for meditation or spiritual reflection shared with the hospital. It is located along the corridor past the radiation reception area, near the hospital lobby.
Level four main areas include:
- Clinic A
- Clinic B
- Systemic therapy (chemotherapy)
- Retail pharmacy
Clinic A is to the left as you exit the main elevators on level four or directly ahead of you if you take the stairs.
Clinic B is to the right as you exit the main elevators on level four.
Both clinics operate the same, and your appointment may be scheduled at either one depending on where your care team is working that day. You will have to register at the main registration desk located by the main entrance on level three before proceeding to your clinic appointment.
The laboratory is on the right as you exit the main elevators on level four. Please register at the main registration desk located by the main entrance on level three before proceeding to the lab. When you arrive at the lab you will sign in on a table in front of the secretary and wait for your name to be called. Patients will be called in order of arrival.
The chemotherapy suite is to the left at the end of the hall as you exit the main elevators on level four. There is a small waiting area just outside the suite. Please register at the main registration desk located by the main entrance on level three before proceeding to your chemotherapy appointment.
The pharmacy is to the left of the chemotherapy suite. You may need to meet with the pharmacist to obtain a prescription or learn about your treatment.
If you need a prescription filled, please visit the pharmacy located in the main lobby of the hospital. You can arrange for your medications to be given to you at the pharmacy beside the chemotherapy suite in the cancer centre if you would like.
The healing garden is outside the waiting room beside clinic B on level three. The entrance to the garden is to the right, just behind the elevators and is wheelchair accessible. To enter the garden from the outside, use the stairs to the left of the main entrance. Please ensure that the secretary knows where you are (i.e. in the healing garden) if you are waiting for your appointment.
Level six in the main hospital include:
Inpatient oncology is located on floor 6, AB and C wings, at Grand River Hospital and has direct access to the cancer centre.