What to bring if you’re a patient, and additional hospital services
We want your experience at Grand River Hospital to be as comfortable as possible. We have some suggestions on items that you should bring as a patient, whether you’re here for a brief appointment or have a longer inpatient stay.
We also ask you to check with the unit you may be staying in for any special restrictions.
- Your health card;
- Insurance information for covering the costs of private or semi-private rooms;
- Any forms that your doctor or other health care providers may have given you;
- A list of your current medications, vitamins, herbal supplements;
- Any canes, walkers, wheelchairs, hearing aids, dentures, eyeglasses, or any other aid you use. Please make sure these are labeled with your name and telephone number so we can easily return them to you in the event they are misplaced;
- Fragrance-free or low fragrance toiletries including toothbrush, toothpaste, hand soap, shampoo, tissues, deodorant, razor and cream as well as a comb or brush;
- Some change or a small amount of money for telephones or other non-health services such as parking. Please leave large sums of money, credit cards, jewellery, valuable papers, cell phones and other electronic items at home whenever possible as the hospital cannot be responsible for the security of these items;
- Someone who may be able to interpret for you if English is not your first language. GRH staff can also arrange for an interpretation service, although you may feel more comfortable having a friend or loved one help you; and
- Another adult if you have children accompanying who may need to be supervised while you’re receiving care.
For patients who may be undergoing a hospital procedure and needing to stay in the hospital for part of their recovery, leave everything in a vehicle for a family member to bring in once you are in your room after your operation. After we’ve registered you through the pre-surgery clinic, you will not need your health card, insurance papers or forms when coming to the hospital. Please make sure you bring medications in the original container, hearing aids, glasses and dentures.
For patients at Freeport who may have a longer stay, please bring:
- Comfortable, loose-fitting clothing; and
- Fragrance-free toiletries including toothbrush, toothpaste, hand soap, shampoo, tissues, deodorant, razor and cream as well as a comb or brush.
When you plan to leave the hospital, please consider the most appropriate transportation to return to your home. For example, it can be difficult for a patient who’s undergone major surgery such as a hip replacement to get into either a very large or very small vehicle.
Please note that:
- For safety reasons, electrical appliances such as hair dryers and plug-in radios are not permitted in the hospital. There are some safety-approved hair dryers available in the units. Rechargeable or electric razors are not permitted;
- Latex balloons are not allowed in the hospital, as they can cause severe health issues for those with latex allergies. Mylar or foil balloons are safe and are permitted inside the hospital;
- We ask you bring fragrance-free products in consideration of other patients and care providers who may have allergies; and
- Certified assistance dogs for people with a disability are permitted in the hospital. All other animals are discouraged as part of our infection control measures.
Additional hospital services:
- Individual telephone services are available for a fee and are provided by the Hospitality Network. Order forms for telephone service are available on each floor, or patients may contact 519-749-4300 ext 5353. Once you have rented a telephone from the Hospitality Network you will be able to place a call by dialing 9 and then the number you wish to reach. If you are making a long distance call you will need to use a Bell calling card or dial 9 and 0 to make a collect call through the operator.
- GRH offers wireless connectivity for patients and visitors while in hospital. Connect to the wireless network called ‘grh’ for instructions and fee information. Laptops must be wireless to connect to the Internet. The hospital cannot be responsible for the security of your laptop should you choose to bring it.
- Television sets are provided on a rental basis in each room for your enjoyment. Simply fill out the Hospitality Network form located on every floor or dial 519-749-4300 ext 5353. Two channels are devoted to patient health information, while movies are available at an additional charge. Personal televisions are not allowed to be used in the hospital. At our Freeport Site, community televisions are available in patient lounges.