Patient Call Centre

Contact a member of your health care team by calling:


Monday-Friday from 8:30-4:00pm

Listen carefully to the message in order to have your call properly directed.

Your health care team is very busy during the day. You will usually have to leave a message.

All calls are answered in the order that we receive them. These phones are very busy, so please be prepared to wait on the line for a few minutes before your call is answered.

The nursing team may not be able to return your call until later in the day or within the next 48-72 hours.

Please have the following information ready before your call:
  • Your name
  • Your medical records number (MRN)
  • A phone number where you can be reached
  • The name of your oncologist (cancer doctor)
  • Your reason for calling

Need a prescription refill?

Please call your pharmacist. They will connect with your physician to fill your prescription.

After Hours Care

Care Chart@Home can be called after 4pm should you have any concerns about your symptoms.


When to contact your care team

There are times when you need to call your nursing team right away, rather than wait until your next appointment.

Call the call centre if you have:

  • A fever of 38.3° Celsius (101° Fahrenheit) or higher.
  • A fever of 38.0° Celsius (100.4° Fahrenheit) that lasts for more than one hour.
  • Sudden onset of shortness of breath.
  • Persistent and severe vomiting that continues for more than 24 hours.
  • Severe diarrhea, bloody diarrhea or diarrhea associated with a fever.
  • Constipation that lasts for more than 72 hours.
  • Severe sore throat or mouth (red or sore areas seen in the mouth).
  • Any weakness or numbness in your legs, arms, difficulty walking, inability to urinate or you have a loss of bowel or bladder control.
  • Sudden or severe rash, hives, itching.
  • Pain, redness, swelling or warmth at injection site where chemotherapy was administered.
  • Sudden, increased, changed or uncontrolled pain.
  • Unusual bleeding.

Important note:

If these symptoms occur after 4 pm, on a weekend, or on a holiday, please go directly to the emergency department at Grand River Hospital (835 King Street West in Kitchener) or your local hospital.