Your First Visit

Coming to the cancer centre for the first time might feel scary. It's normal to feel anxious or nervous before your first visit.

When you get here, know that there will be volunteers and staff ready to greet you and help you find your way.

Below you will find information on:

  • What you can do before you come to the cancer centre
  • What to do when you get to the cancer centre
  • What to do after you come to the cancer centre
  • New patient introduction video
  • Directions

What to do before you come to the cancer centre

For in person visits:

• Fill out “My Health History” (page 42 in orientation guide, opens on a new web page)
• Get your medications ready. Bring them all with you in a bag or write out a detailed list of the pills you take (the name, amount and how often you take it)

For phone visits:
• Expect a call from an Oncology Nurse to fill out your health history over the phone


During Your 1st Visit• Check in at registration with your health card
• Fill our Your Symptoms Matter (opens on a new web page)
• Meet with the Oncology Nurse
• You will be asked questions about your medical history, family history, medications and symptoms
• You will meet your Medical/Radiation Oncologist
• Discuss the best treatment plan for you with your Oncologist and Oncology Nurse
• Ask questions to your health care team
• A treatment plan may not be made right away, so a follow up visit might be needed
After Your 1st Visit• Write down any questions you still have
• Your team will tell you the next steps in your care plan
• You may be contacted to book a follow up visit or treatment
• A plan might be made to have you see a community care team (nurses, doctors, palliative care)
At Follow-Up Visits• Check in at registration
• Fill out Your Symptoms Matter (opens on a new web page)
• Meet with the Oncology Nurse or Oncologist (sometimes both again)
• Ask questions if you are not clear about what your nurse or doctor is telling you


What to do when you get to the cancer centre

When You Arrive
What to do when you get to the cancer centre

An introduction for new cancer patients in Waterloo-Wellington

Grand River Hospital - KW Campus

Getting here- KW Campus

This service is located at the KW Campus, 835 King Street West in Kitchener.

KW Campus: 835 King Street West, KitchenerKW Campus parking info

Care closer to home

Community cancer clinics across the region allow patients to receive some of their care (which may include chemotherapy) closer to home.

Find out if there is a location near you.