If you need to contact a member of your health care team, please call 519-749-4380. Listen carefully to the message in order to have your call properly directed.

If you are a patient and you are not feeling well or would like to leave a message for your nursing team press option #2 and you will be directed to the patient triage line where a secretary respond to your concerns.

The patient triage line is open Monday through Friday from 8:30am to 4pm. You will not be able to talk to your nursing team right away because they will be seeing other patients.

Please have the following information ready before your call:
  • Your name
  • Your medical records number (MRN)
  • A phone number where you can be reached
  • The name of your supportive care coordinator and oncologist
  • Your reason for calling

All calls are answered in the order that we receive them. These phones are very busy, so please be prepared to wait on the line for a few minutes before your call is answered.

Each nursing team has a dedicated nurse to return phone calls. The telephone triage nurse will ask you a number of questions to determine the urgency of your call. If the nurse determines that your call is non-urgent, a member of your nursing team may not be able to return your call until later in the day or within the next 48-72 hours.

When to contact your care team

There are times when you need to call your nursing team right away, rather than wait until your next appointment.

Contact the patient triage line at 519-749-4380 if you experience any of the following symptoms:

  • A fever of 38.3° Celsius (101° Fahrenheit) or higher.
  • A fever of 38.0° Celsius (100.4° Fahrenheit) that lasts for more than one hour.
  • Sudden onset of shortness of breath.
  • Persistent and severe vomiting that continues for more than 24 hours.
  • Severe diarrhea, bloody diarrhea or diarrhea associated with a fever.
  • Constipation that lasts for more than 72 hours.
  • Severe sore throat or mouth (red or sore areas seen in the mouth).
  • Any weakness or numbness in your legs, arms, difficulty walking, inability to urinate or you have a loss of bowel or bladder control.
  • Sudden or severe rash, hives, itching.
  • Pain, redness, swelling or warmth at injection site where chemotherapy was administered.
  • Sudden, increased, changed or uncontrolled pain.
  • Unusual bleeding.

Important note:

If these symptoms occur after 4 pm, on a weekend, or on a holiday, please go directly to the emergency department at Grand River Hospital (835 King Street West in Kitchener) or your local hospital.