Posted: November 17, 2021

Grand River Hospital (GRH) has recently launched a surgical remote monitoring platform to support patients that are having hip or knee replacements. GRH is the first hospital in Southeastern Ontario to implement SeamlessMD as part of Ontario Health’s recent Remote Patient Monitoring initiative to expand access to care from home and minimize in-person surgery visits in response to the pandemic.

With SeamlessMD, patients undergoing hip or knee surgery at GRH receive support before their procedure and throughout their recovery through personalized education, progress-tracking, and post-op symptom monitoring using their own device (e.g. smartphone, tablet, computer). After being discharged from hospital, patients can connect with their care team to share photos of their wounds, and self-report their progress by entering data such as pain scores, symptoms, range-of-motion through the platform remotely. This allows for personalized care recommendations and faster intervention from the surgical care team if necessary.

GRH is using SeamlessMD to help reduce visits to the emergency department, hospital length of stay and readmissions especially during the pandemic. To date, more than 250 patients have enrolled into the program, which has helped to prevent two infections from becoming serious complications during the post-op period. Additionally, 83% of patients at GRH have reported SeamlessMD has made them more confident during recovery, with one patient sharing, “I feel it comforting to know that there is a caring team out there that is following our recovery progress. I’m sure it has saved on many calls to a doctor’s office or trips to the emergency department."

“SeamlessMD is a very user-friendly platform that helps to enhance communication between our patients and care team,” explains Dr. Matthew Snider, orthopaedic surgeon at Grand River Hospital. “In the data available to us through the dashboards, we can efficiently track patient recovery at home, and address any post-surgical complications.”

“In light of the COVID-19 pandemic, SeamlessMD provides an effective alternative to in-person care that helps us protect employee health and patient safety,” says Lisa Buttazzoni, Program Director of Critical Care and Surgical Services at Grand River Hospital. “The implementation of this technology supports our mission to continuously deliver innovative care by helping us stay connected with our patients, regardless of where they live.”

“SeamlessMD is honoured to support Grand River Hospital as part of Ontario Health’s initiative to expand remote monitoring efforts across Ontario,” shares Dr. Joshua Liu, CEO at SeamlessMD. “We are dedicated to the delivery of safe and effective virtual care to protect the health and well-being of our communities and are grateful for the ongoing support provided by Ontario Health.”

About Grand River Hospital

Grand River Hospital (GRH) is one of Ontario’s largest community hospitals with 665 beds and provides innovative, quality care to more than 840,000 residents of Waterloo Region and Guelph Wellington.

GRH is a leading healthcare organization, offering cancer and renal (kidney) services; care for the most seriously ill and injured adults; services for mothers, newborns and children; emergency care; mental health and addictions; and care for older adults including rehabilitation. The Hospital is privileged to be a key partner in health sciences learning and has a rapidly growing role in teaching and research.

About SeamlessMD

SeamlessMD provides the #1 digital patient engagement platform used by hospitals and health systems to elevate the patient experience, improve outcomes and lower costs. Patients access digital care plans on their smartphones, tablets or computers and are guided through their health conditions or treatments via reminders, education and progress tracking. Providers receive alerts, monitor patients and access analytics to deliver better care. SeamlessMD is directly integrated with Epic and Cerner. Health systems such as Trillium Health Partners, William Osler Health System and Sunnybrook use SeamlessMD to improve patient satisfaction while reducing hospital length of stay, readmissions, and costs.

‍For more information and to see SeamlessMD in action, please visit


Media contacts:

Alan Sardana

Marketing Lead, SeamlessMD

Cheryl Evans

Manager, Communications and Engagement

Grand River Hospital