Welcome to Grand River Hospital’s emergency department. We serve patients of all ages who have emergency health care needs.
You can find us on the second floor in the E wing at our KW Campus at 835 King Street West in Kitchener. We are open 24 hours a day.
Care partners/visitors: All patients can bring one care partner to accompany them.
Here are the top five things you need to know:
- The emergency department has its own entrance, located at King Street West and Pine Street. Special signage will help you find your way;
- There is a special parking lot for emergency patients at King and Pine streets. You’re also welcome to use our other KW Campus parking lots;
- We are one of two emergency departments serving Kitchener-Waterloo. We work closely with St. Mary’s General Hospital’s emergency department, located at 911 Queen’s Boulevard in Kitchener. Please note there is no emergency department at our Freeport Campus (3570 King Street East in Kitchener);
- The wait time clock is currently unavailable to allow us to complete maintenance to make the wait time information as accurate as possible. We will reactivate the wait time clock as soon as possible;
- Our mission is to deliver an exceptional and compassionate health care experience. We have a great team with many different health professionals to meet your health care needs. Should you require emergency care, come to the emergency department or call 911 if you have a serious injury or condition. Fast, free medical advice is available; Health811 (formerly Health Care Connect/Telehealth Ontario) at: 811 or TTY: 1-866-797-0007. In a medical emergency, call 911 right away.
If you have a comment, compliment or concern, please contact our patient relations office at 519-749-4300, ext. 2966, through email at email@example.com.
Getting here- KW Campus
This service is located at the KW Campus, 835 King Street West in Kitchener.KW Campus: 835 King Street West, KitchenerKW Campus parking info
News from the emergency program
Karen Quehl: A lifetime connection to compassion and care at GRHFebruary 24, 2020
GRH volunteer, Karen Quehl, has a lifetime connection to the hospital. She shares why the hospital is a special place and the recent care she received that saved her life.
Getting the right care during busy hospital seasonal surgeJanuary 13, 2020
Grand River Hospital is experiencing an increase in the demand for care with a higher than average number of patients coming to our emergency department. At the same time, we are still seeing emergency cases and are often operating with more patients than beds. To help you avoid a hospital visit when you don’t need to be here, we have some tips and resources to help you get the care and comfort you need.
From Ron Gagnon, President and CEO: Celebrating Organ and Tissue Donation Awareness MonthApril 4, 2019
Grand River Hospital President and CEO Ron Gagnon marks Organ and Tissue Donation Awareness Month and thanks everyone who has registered their consent at BeADonor.ca
Terri Manuel: helping make the lives of GRH emergency patients betterMarch 4, 2019
For Terri Manuel, providing exceptional care every time is about making a positive impact in the lives of patients. It’s at the top of her mind through her role as a social worker in Grand River Hospital’s emergency department.