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Information for patients

If you have an upcoming appointment, please review this important information before coming to the hospital.

Everyone entering the hospital will be provided with a hospital approved 3-layer mask to wear. Wearing a mask will help to reduce the risk of illness spreading in the hospital. Thank you for your understanding.

Please do not come to the hospital for a clinic appointment, test or other procedure if you have any of the following symptoms:

  • Fever
  • New or worsening cough
  • Difficulty breathing
  • Sore throat
  • Runny nose
  • Loss of taste or smell
  • Diarrhea
  • Vomiting
  • Any new and unexpected symptoms

If you have one or more of these symptoms, call your clinic. Talk to the staff about:

  • Whether you need to come to the hospital
  • Rescheduling your appointment
  • Any concerns you have with delays in your care

You can stay up-to-date about COVID-19 in our region by visiting the Region of Waterloo Public Health website. Information is updated daily.

General information

What can I expect when I come to the hospital?

Everyone coming to the hospital must sanitize their hands and wear a hospital provided mask at all times. When possible, please maintain a safe 2 metre distance from others.

If you are visiting a patient and have any signs or symptoms of illness, we ask that you stay home and do not visit.

What if I have symptoms when I come to the hospital?

If you are a patient, you may proceed to your appointment. If you are a visitor, we ask that you do not visit until you are feeling well.

If I'm admitted to the hospital during this time, what do I need to know?

The safety of our patients and staff is always our number one priority. If you have plans to be in hospital, or are admitted to hospital, please see the tips below:

  • Please bring an up to date list of your medications, your pharmacy contact information and any allergies you have with you to the hospital
  • Share your medication list with a trusted emergency contact in case you are unable to provide a list during admission
  • We are asking anyone entering the building to wear a mask at all times


General tips to avoid the spread of illness:

Practicing typical hygiene can help:

  • Wash your hands often
  • When coughing or sneezing, cover your mouth and nose with your arm to reduce the spread of germs. If you use a tissue, throw it away as soon as possible and wash your hands.
  • Avoid touching your eyes nose and mouth

Physical Distancing

  • We want everyone to stay safe so whether in hospital, at home or out in the community we remind you to keep a distance of two metres from others.
  • Wear a mask.