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Access your health information online

My Connected Care is a free, secure online tool providing patients of Grand River Hospital and St. Mary’s General Hospital access to their health records and personal health information. Using a computer or device web browser, My Connected Care users can easily view test results, clinical documentation, and other health information.

With My Connected Care, you can view most of your health information very close to the time it is available in our system (with some exceptions). With My Connected Care, you can:

  • View laboratory reports (3 hour delay)
  • View diagnostic reports (3 day delay)
  • Read clinical notes written by members of your healthcare team
  • View upcoming appointments and messages from your care team
  • Complete questionnaires before your appointment
  • View allergy information
  • View pathology reports (10 day delay)

Access My Connected Care

My Connected Care is currently in a pilot phase and access is by invitation only in select clinics. Registration for all patients will begin in 2023.

Click here to watch a video about My Connected Care.

Already have access? Sign in to My Connected Care here.

If you are a patient at one of the pilot clinics, you can enroll in the My Connected Care patient portal while visiting Grand River Hospital or St. Mary’s General Hospital for an appointment. Speak with a member of the registration staff to start the enrollment process.

GRH Pilot ClinicsSMGH Pilot Clinics
Hazelglen Outreach Program
Oncology - Lung Diagnostic Assessment Program
Juvenile Diabetes Education Clinic
Newborn Clinic
Cystic Fibrosis Clinic
Heart Function Clinic

Want to learn more? My Connected Care Brochure (PDF)

Authorized Representative: Request permission to access someone else's health information

Caregivers of patients not capable of making their own health decisions can request access to the patients’ health information through My Connected Care by filling out and submitting the Authorized Representative Form, as well as any required supporting documentation.

Patients can also, at their discretion, give other people permission to access the health information in your My Connected Care account. This is called Authorized Representative access.

Send the completed form, along with a copy of government-issued photo identification to:

Authorized Representative Form

Authorized Representative Access Age 16 and Up (PDF)

Authorized Representative Access Age 12 to 15 (PDF)

Accessing Your Childs My Connected Care Account (Age 11 and under) (PDF)

Removing Authorized Representative Access (PDF)

My Connected Care Support

Technical questions: please contact the 24/7 support line at 1-855-455-2717. This is a toll-free number to the Cerner Customer Care Support Centre, located in Kansas City, Missouri.

Questions about your health record at GRH: please contact our Health Records department.

Other My Connected Care questions: please use our Patient Support Form

Questions about your health care: Please contact your health care provider. For general inquiries or questions about medical topics, the Health Connect Ontario website is a valuable resource to check your symptoms, get health advice, find a service, or search the medical library.