Average wait time from arrival to seeing a physician or nurse practitioner

Due to rapidly changing demands in the Emergency Department and the need to see the sickest patients first, your own wait time may be more or less than the time displayed here.

The wait time clock is displaying the average wait to see a physician or nurse practitioner over the past two hours. This does not include the time you may have to wait to be triaged by a nurse, which can vary depending on how many other patients arrive at the same time as you. It is important to remember that this wait time is a reflection of the previous two hours and given the rapidly changing unpredictable nature of the Emergency Department, the wait time when you arrive might be longer.

There are many care options available to you when you require medical assistance. If you need urgent medical attention for serious illness or injury, visit an Emergency Department. A doctor or nurse will assess your condition and decide on a course of treatment. Go to the Emergency Department if you’re experiencing a medical emergency.

If your situation is not a medical emergency, you should choose a different health care option. View the brochure below to learn about your healthcare options, including the emergency department, primary care providers, walk-in and urgent care clinics, mental health and crisis services, and more.

If your healthcare matter is non-urgent, please review your healthcare options.

Other care options available:

Telehealth Ontario
Free and confidential. Available 24/7.
Phone: 1-866-797-0000 TTY: 1-866-797-0007

Urgent Care / Walk-in Clinics:

If your family doctor is unable to assist you, or if you do not have a family doctor, you may choose to go to an urgent care clinic. Some clinics have changed their operating hours, or are offering virtual and telephone visits. Please call the clinic in advance to confirm their availability.

Benton Medical Centre
51 Benton St, Kitchener
Website: www.bentonmedicalclinic.com
KW Healthy Living Family Practice
1360 Weber St E, Kitchener
Website: www.kwmedicalcentre.com
KW Urgent Care Clinics
385 Fairway Rd S, Kitchener
751 Victoria St S, Kitchener
Website: http://www.kwurgentcare.ca/
K-W Walk-In Clinic
100 The Boardwalk, Kitchener (Walmart)
Website: https://waterlooclinic.com/
Kitchener Walk-In Clinic
5 Manitou Drive, Kitchener
Website: https://www.kitchenerwalkin.ca/
Laurentian Walk-in Clinic
750 Ottawa St S, Kitchener (Zehrs)
Website: https://www.wwhealthline.ca/displayservice.aspx?id=101690
Onyx Urgent Care
580 Lancaster St W, Kitchener
Website: https://onyxurgentcare.com/
Spruce Medical Walk-in Clinic
318 Spruce St, Unit 105, Waterloo
Website: www.sprucemedical.ca
Tannery Medical Centre
120-121 Charles St W, Kitchener
Waterloo Walk-in Clinic
University Shops Plaza II 170 University Ave W, Unit 13, Waterloo
Website: https://waterlooclinic.com/
Westmount Place Walk-In Clinic
50 Westmount Rd N, Waterloo
Website: https://waterlooclinic.com/