The wait time clock is currently unavailable to allow us to complete maintenance to make the wait time information as accurate as possible. We will reactivate the wait time clock as soon as possible.
There are many care options available to you when you require medical assistance. If you need urgent medical attention for serious illness or injury, visit an Emergency Department. A doctor or nurse will assess your condition and decide on a course of treatment. Go to the Emergency Department if you’re experiencing a medical emergency.
If your situation is not a medical emergency, you should choose a different health care option. View the brochure below to learn about your healthcare options, including the emergency department, primary care providers, walk-in and urgent care clinics, mental health and crisis services, and more.
If your healthcare matter is non-urgent, please review your healthcare options.
Other care options available:
|Telehealth Ontario |
Free and confidential. Available 24/7.
Phone: 1-866-797-0000 TTY: 1-866-797-0007
Urgent Care / Walk-in Clinics:
If your family doctor is unable to assist you, or if you do not have a family doctor, you may choose to go to an urgent care clinic. Some clinics have changed their operating hours, or are offering virtual and telephone visits. Please call the clinic in advance to confirm their availability.
|Benton Medical Centre|
51 Benton St, Kitchener
|KW Healthy Living Family Practice|
1360 Weber St E, Kitchener
|KW Urgent Care Clinics |
385 Fairway Rd S, Kitchener
751 Victoria St S, Kitchener
|K-W Walk-In Clinic|
100 The Boardwalk, Kitchener (Walmart)
|Kitchener Walk-In Clinic|
5 Manitou Drive, Kitchener
|Laurentian Walk-in Clinic|
750 Ottawa St S, Kitchener (Zehrs)
|Onyx Urgent Care|
580 Lancaster St W, Kitchener
|Spruce Medical Walk-in Clinic |
318 Spruce St, Unit 105, Waterloo
|Tannery Medical Centre|
120-121 Charles St W, Kitchener
|Waterloo Walk-in Clinic|
University Shops Plaza II 170 University Ave W, Unit 13, Waterloo
|Westmount Place Walk-In Clinic |
50 Westmount Rd N, Waterloo