The wait time clock is currently unavailable to allow us to complete maintenance to make the wait time information as accurate as possible. We will reactivate the wait time clock as soon as possible.
There are many care options available to you when you require medical assistance. If you need urgent medical attention for serious illness or injury, visit an Emergency Department. A doctor or nurse will assess your condition and decide on a course of treatment. Go to the Emergency Department if you’re experiencing a medical emergency.
If your situation is not a medical emergency, you should choose a different health care option. View the brochure below to learn about your healthcare options, including the emergency department, primary care providers, walk-in and urgent care clinics, mental health and crisis services, and more.
If your healthcare matter is non-urgent, please know your healthcare options.
Other care options available:
| Health Connect Ontario Free and confidential. Available 24/7. Phone: 811 TTY: 1-866-797-0007 healthconnectontario.health.gov.on.ca |
| Urgent Care / Walk-in Clinics: If your family doctor is unable to assist you, or if you do not have a family doctor, you may choose to go to an urgent care clinic. Some clinics have changed their operating hours, or are offering virtual and telephone visits. Please call the clinic in advance to confirm their availability. |
| Benton Medical Centre 51 Benton St, Kitchener 226-240-3014 Website: www.bentonmedicalclinic.com |
| KW Healthy Living Family Practice 1360 Weber St E, Kitchener 519-893-6060 Website: www.kwmedicalcentre.com |
| KW Urgent Care Clinics 385 Fairway Rd S, Kitchener 519-748-2327 751 Victoria St S, Kitchener 519-745-2273 Website: http://www.kwurgentcare.ca/ |
| K-W Walk-In Clinic 100 The Boardwalk, Kitchener (Walmart) 519-279-4098 Website: https://waterlooclinic.com/ |
| Kitchener Walk-In Clinic 5 Manitou Drive, Kitchener 519-904-4200 Website: https://www.kitchenerwalkin.ca/ |
| Laurentian Walk-in Clinic 750 Ottawa St S, Kitchener (Zehrs) 519-570-3174 Website: https://www.wwhealthline.ca/displayservice.aspx?id=101690 |
| Onyx Urgent Care 580 Lancaster St W, Kitchener 519-896-6699 Website: https://onyxurgentcare.com/ |
| Spruce Medical Walk-in Clinic 318 Spruce St, Unit 105, Waterloo 519-725-1111 Website: www.sprucemedical.ca |
| Tannery Medical Centre 120-121 Charles St W, Kitchener 519-618-9260 |
| Waterloo Walk-in Clinic University Shops Plaza II 170 University Ave W, Unit 13, Waterloo 519-725-1514 Website: https://waterlooclinic.com/ |
| Westmount Place Walk-In Clinic 50 Westmount Rd N, Waterloo 519-954-0111 Website: https://waterlooclinic.com/ |