Welcome to Grand River Hospital’s emergency department. We serve patients of all ages who have emergency health care needs.
You can find us on the second floor in the E wing at our KW Campus at 835 King Street West in Kitchener. We are open 24 hours a day.
Care partners/visitors: All patients can bring one care partner to accompany them.
Here are the top five things you need to know:
- The emergency department has its own entrance, located at King Street West and Pine Street. Special signage will help you find your way;
- There is a special parking lot for emergency patients at King and Pine streets. You’re also welcome to use our other KW Campus parking lots;
- We are one of two emergency departments serving Kitchener-Waterloo. We work closely with St. Mary’s General Hospital’s emergency department, located at 911 Queen’s Boulevard in Kitchener. Please note there is no emergency department at our Freeport Campus (3570 King Street East in Kitchener);
- The wait time clock is currently unavailable to allow us to complete maintenance to make the wait time information as accurate as possible. We will reactivate the wait time clock as soon as possible;
- Our mission is to deliver an exceptional and compassionate health care experience. We have a great team with many different health professionals to meet your health care needs. Should you require emergency care, come to the emergency department or call 911 if you have a serious injury or condition. Fast, free medical advice is available; Health Connect Ontario at: 811 or TTY: 1-866-797-0007. In a medical emergency, do not call Health Connect Ontario. Call 911 right away.
If you have a comment, compliment or concern, please contact our patient relations office at 519-749-4300, ext. 2966, through email at feedback@grhosp.on.ca.
Getting here- KW Campus
This service is located at the KW Campus, 835 King Street West in Kitchener.
KW Campus: 835 King Street West, KitchenerKW Campus parking infoNews from the emergency program
Have your say as we advance quality care and patient safety
October 4, 2017Grand River Hospital is always working to improve the quality and safety of our patient care services. That’s why we welcome members of the community to provide their input on some of the patient safety goals that we should work towards.
Supporting someone having suicidal thoughts
September 7, 2017Leading up to World Suicide Prevention Day on September 10th, GRH mental health peer navigator Andrew Torrens provides insight into how to support someone having suicidal thoughts.
Michelle Flanagan: advancing exceptional emergency care at GRH
August 16, 2017Whether you’re young or young at heart, emergency nurse practitioner Michelle Flanagan brings a career of care and experience at GRH to help you.
Exceptional care in a busy department: Anne L. wins GRH award of excellence
June 26, 2017Clinical secretary Anne L. has won GRH’s award of excellence for her outstanding support of emergency department patients and work with her fellow care staff.