Posted: September 25, 2023

Creating a world class experience for our patients, families, and team members is one of Grand River Hospital’s three strategic goals in our ambitious strategic plan, Aiming High. One of the many ways we make this possible is by placing the patient experience at the heart of everything that we do. This includes listening to and making changes informed by our patients’ experiences.

Starting this September, GRH is proud to re-introduce our patient experience surveys in a new digital format in select outpatient clinics. Digital surveying in select adult inpatient and pediatric programs, as well as the Emergency Department will follow later this fall.

What can you expect as a patient?


  • Patients receiving care in outpatient clinics will receive a patient survey by email (if you have provided us your email) approximately 3-10 days after discharge.

Coming soon

  • Patients in our adult inpatient and pediatric programs will be asked to complete a short survey by scanning a digital QR code (using a smart phone or device) when you are discharged from the hospital or their visit ends.
  • We will be moving to email survey distribution in these areas in the future.

If you have questions about our new digital approach, please contact

Click here for more information, including privacy, consent and opt-out options (link opens in new tab).