The Freeport Campus has several amenities for patients and families.

For quick reference, here are the hours of our main services:

Service and day of operationMonday-FridayWeekendsStatutory holidays

Jacqueline's Catering




Tim Hortons7am-7pm7am-7pmClosed

Gift shop


Health care centre pharmacy9:00am-5:00pmClosedClosed
Food: Jacqueline's Catering and Tim Hortons

Jacqueline's Catering is available on the ground level of Village Centre, with a large seating are close by and easy access to the hospital’s courtyard.

Tim Hortons is also available on the ground level of Village Centre. GRH's Volunteer Association owns and operates this Tim Hortons location, with net proceeds supporting the purchase of patient care equipment at Grand River Hospital

Bank machine/ATM

A bank machine is available on the ground level of Union Terrace.


The shops at the Freeport Campus are currently closed due to COVID-19 restrictions. The Grand River Hospital Volunteer Association runs all of the shops at the Freeport Campus and all proceeds are donated to GRH.

Internet access

Wireless internet is available for free for all patients and visitors. The network is “GRH-Guest-Wifi” and is now visible under your wireless settings for mobile devices and tablets.

Television rental

Entertainment and TV rental services are available right at the bedside, provided by HealthHub Patient Engagement Solutions. Patients or their loved ones can complete the rental process by either filling out a rental form that is available at or near all nursing stations, or by calling EXT 7198. is available 24/7 to also help answer questions related to local channel guides and request customer service assistance.

Personal televisions are not allowed to be used in the hospital.

Courtyard and gardens

We welcome you to enjoy Freeport’s courtyard and gardens in warmer weather. The most easily accessible for patients is the hospital’s courtyard, and you can get to it from the ground floor of the hospital.