The Freeport Campus has several services for patients and families.


GRH provides around the clock security services at the Freeport Campus. The security office is inside the main entrance, to the left of the reception desk about three meters.

If a security officer is not in the office, they may be out assisting other patients and staff members.

If you have an emergency security need at any time, pick up a house phone and dial *77.

Parking offices

Precise ParkLink manages our parking services at the Freeport Campus. Their office is in a small glass building close to the main parking lot entrance and exit gates.

The parking office can help provide you with information on compassionate rates, deal with billing concerns, and provide general assistance. The office is open Monday to Friday from 7:30 am. to 4:30 pm.

If you need help with parking after hours, please visit our security office. They are also available at 519-749-4300 extension 7217 (or just 7217 on internal phones).

Patient accounts and cashier

Please note: due to COVID-19 our cashier's office is closed to the public. Please click here to read about your billing options.

Our cashier’s office is available for you if you have a bill to pay or a question about a patient account issue. The cashier’s office is inside the main entrance, to the left and down the hall of the reception desk.

The cashier office is open Monday to Friday from 8:00 am to 4:00 pm. You can reach them at 7082.

Multifaith sanctuary and spiritual care

An area has been dedicated for prayer, meditation, and other individual or small group spiritual customs or practices. It’s located on the second floor of the Village Centre wing, and is accessible via stairs and an elevator.

To reserve this space for a special service, contact spiritual care at extension 2141.