A photo of a care provider giving a baby a check-up.
How are appointments booked?

All appointments are booked by a referral through a pediatrician. Booked appointments are required when coming to the children’s outpatient clinics.

What should I bring when I come to the clinic?

The Ministry of Health requires that your Ontario health card be presented at every hospital visit. You should also bring diapers and snacks for your child.

Can I bring other children along to the clinic appointment?

To ensure the safety and health of your child and other children attending the clinic, we discourage bringing other children to the clinic. Many of the children attending the clinic get infections easily and need special protection.

Is there support for my child during the clinic visit?

A child life specialist is available to support your child during their clinic visit. As part of the clinic’s family-centred care philosophy, a child life specialist focuses on the social and emotional impact of illness and hospitalization. They use therapeutic play activities and preparation for procedures to support children of all ages and their families through their hospital experience.

What should I do if I need to reschedule or cancel the appointment?

Please call 519-749-4300, ext. 5590 as soon as possible to reschedule or cancel.

What should I do if my child is unwell for their appointment, or I am not well?

If your child is unwell and needs to see a physician, please call your family doctor or go to an urgent care clinic. If it is an emergency, call 911 or go to the emergency department which is also located at Grand River Hospital’s KW Campus (835 King Street West in Kitchener).

Please do not come to the hospital if you or your child have been sick with, or exposed to chicken pox in the last three weeks.