The KW Campus has several services for patients and families.

Security

GRH provides around the clock security services at the KW Campus. The security office is inside the emergency entrance, immediately to the left of the second set of sliding doors.

If a security officer is not in the office, they may be out assisting other patients and staff members.

If you have an emergency security need, pick up a house phone and dial *77. For non-urgent calls, please dial extension 2505.

Parking offices

Precise ParkLink manages our parking services at the KW Campus. Their office is in the lobby of the main parking lot, close to the entrance gates on the ground level.

The parking office can help provide you with information on compassionate rates, deal with billing concerns, and provide general assistance. The office is open Monday to Friday from 8:00 am to 4:00 pm. You can reach them at 519-749-4300 extension 2883.

If you need help with parking after hours, please visit our security office.

Patient accounts

The patient accounts department is open from Monday to Friday from 8am to 4pm excluding statutory holidays. The contact number is 519-749-4300 extension 2604.

The main patient accounts office is on the third level of the Kaufman Building at 40 Green Street, or one level underground. The ground floor entrance to the Kaufman building is on the fourth floor because the KW Campus is built on a hill.

Multifaith Sanctuary/spiritual care

An area has been dedicated for prayer, meditation, and other individual or small group spiritual customs or practices. It’s located on the third floor (the main level) of the hospital, in between the cancer centre and the main hospital.

To reserve this space for a special service, contact spiritual care at extension 2141.