Transcript for: Cancer Care Ontario - Your Voice Matters: A video for patients
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If you’ve been diagnosed with cancer, you may need to make regular visits to your cancer centre or hospital for treatment.
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How you feel about your cancer centre or hospital is shaped by all of your interactions with cancer program staff and your healthcare team.
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It’s important to your care team and Cancer Care Ontario to learn what these experiences are like
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from YOUR perspective to better understand how we can improve the
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experience for patients and caregivers at your local centre and across the province.
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“Your Voice Matters” is a set of questions that gives you the chance to share feedback on your experience
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at each step of your visit, from contacting the centre with your questions, to your arrival,
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your interactions with reception or check-in to meeting with your healthcare team, and, how you felt when you left for the day.
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You will be able to share your thoughts about each of these steps, and about your overall experience.
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Everything you tell us will be kept confidential and will not impact your care.
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Who can participate in Your Voice Matters?
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People in Ontario being treated for cancer are invited to complete Your Voice Matters.
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Caregivers can also help complete Your Voice Matters.
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When and how do I complete Your Voice Matters?
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You can complete Your Voice Matters in a few different ways. Some examples include:
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At a kiosk in your cancer centre, or
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on a mobile device or tablet while you are waiting for your appointment. Ask about options at your cancer centre.
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How long will it take to complete Your Voice Matters? It should take less than 5 minutes to complete.
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Your answers to the questions on Your Voice Matters are important.
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Learning about your most recent visit will help your care team understand what is important to you.
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This helps us improve the quality of care for you and other patients.
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This is your chance to share your thoughts as a patient to help us make change.
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Let’s work together to make the patient experience a better one for you and for all cancer patients and their families in Ontario.
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Your Voice Matters. We Are Listening.
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