Grand River Regional Cancer Centre
Grand River Regional Cancer Centre provides treatment and support services for people living with cancer in Waterloo–Wellington. It is the main site and cancer partner for the Waterloo Wellington Regional Cancer Program.
Grand River Regional Cancer Centre (GRRCC) includes the outpatient cancer centre and inpatient oncology program.
The GRRCC is located in the Balsillie Family Building, attached to Grand River Hospital’s Kitchener/Waterloo Campus at 835 King Street West, Kitchener.
GRRCC is a full service cancer treatment and research centre. Special areas of care include:
- Chemotherapy
- Radiation therapy
- Clinical trials
- Supportive care (e.g social work, registered dietitians, spiritual care etc.)
- Inpatient oncology
- Palliative care/Pain and Symptom Management
Grand River Regional Cancer Centre Contact Information
| Hospital Address: 835 King Street West, Kitchener, ON, N2G 1G3 Open in Google Maps | Cancer Centre Registration Desk: Open Monday-Friday 7:45am to 4:30pm |
| GRRCC Patient Call Centre: 519-749-4380 Monday-Friday 8:30am - 4pm | After Hours Care (CareChart@Home): 1-877-681-3057 After hours care is available for those who have treatment questions or concerns after the GRRCC Patient Call Centre is closed. |
Care Partners & Visitors
Click here to learn more about GRH’s visiting guidelines.
Please note that our visitor information is often changing because of COVID-19.
Parking
There are many places to park around the hospital or cancer centre such as:
- Main Parking Garage - on site at 835 King Street West, Kitchener
- Pay & Display Parking
*- Along the main entrance circle of Grand River Hospital
- 40 Green Street (The Forty Green Building)
- Rotary lot on King Street (directly across from Grand River Hospital)
- Rotary lot on King Street (directly across from Grand River Hospital)
- Don McLaren Parking Lot (across the street from the Forty Green Building on Green Street)
*Pay & Display parking means that you need to pay for a parking ticket from a parking kiosk. You will notice these kiosks around each of the parking lots.
Finding your way through Grand River Regional Cancer Centre
The Grand River Cancer Centre is very large. Please ask staff and volunteers to help find your way. The cancer centre has 4 floors.
3rd Floor
| Main Reception Desk | Walk through the main entry doors and go left. This is where you will check-in for you visit or treatment. |
| Patient and Family Resource Centre | Walk through the main entry doors and go right. It is located on the 3rd (main) floor and only 30 seconds from the entrance. |
| Radiation Check In Desk | Walk through the main entry doors and check in at the main registration desk on your left. Walk down a hallway (past the Patient & Family Resource Centre) and turn left. You will see another large check-in area/desk. There will be signs to help guide you. |
| Supportive Care (For Social Work, Dietitian or Pain and Symptom Management visits) | Walk through the main entry doors and check in at the main registration desk. Walk down the hallway (past the Patient & Family Resource Centre) until you see a large fire place. You will notice a large wooden door. Take a seat here and wait for your health care provider to come and get you. |
| Sanctuary | The Sanctuary is a quiet place for meditation or spiritual reflection. Walk past the radiation check-in desk. You will see a long corridor that leads to the main hospital. The sanctuary is found half way down this corridor on your left before you reach the cafeteria and lobby. |
4th Floor
Main areas include:
- Clinic A
- Clinic B
- Laboratory
- Systemic therapy (chemotherapy suite)
- Pharmacy
- Retail pharmacy
- Healing Gardens
Remember that volunteers (in blue vests) are all around the cancer centre to help guide you.
| Clinic A | Take the elevator to floor 4. Step out of the elevator doors and walk straight ahead. You are in the clinic A waiting room. Check in on your left at a small desk labelled Clinic A. |
| Clinic A Plus (+) | Take the elevator to floor 4. Step out of the elevator doors and walk straight ahead. You are now in the clinic A+ waiting room. Check in on your left at a small desk labelled Clinic A Plus (+) |
| Cancer Centre Lab | Take the elevator to floor 4. Step out of the elevator doors and turn right. Turn the corner and you will see a small room with two chairs inside for you to have your blood work taken. |
| Clinic B | Take the elevator to floor 4. Step out of the elevator doors and go right. You will pass by the cancer centre lab (laboratory) room. You will see a large seating area with a desk. Check in at the desk labelled Clinic B. |
| Healing Garden | Take the elevator to floor 4. Walk toward Clinic B. You will see a beautiful garden area through the windows of the Clinic B waiting room. Please check in with the secretary at the Clinic B desk before you go outside. Volunteers will be able to tell you which entrance to the healing garden is best to use based on the time of year. Outdoor Entrance: Before you enter the cancer centre at the main entrance look to your left. You will see a large set of stairs on the front side of the building. These lead to the Healing Garden |
| Systemic Therapy Suite "Chemo Suite" | Take the elevator to floor 4. Step out of the elevator doors and turn left. Walk past Clinic A/A Plus and down the hallway. You will see a small check in desk on the left at the end of the hallway. Check in and use the chairs along the wall with the windows to wait for your nurse to call you inside. |
| Cancer Centre Retail Pharmacy | Take the elevator to floor 4. Step out of the elevator doors and turn left. Before you get to the Clinic A/A Plus check in desk you will see a small desk with a sign for Pharmacy. A larger Health Care Centre Pharmacy is located in the main lobby of the hospital. |
5th Floor
The 5th floor of the Grand River Cancer Centre is filled with meeting spaces, clinical offices and administrative areas. No treatments or patient care happens on this floor.
6th Floor of Grand River Hospital (main hospital)
Inpatient oncology:
Inpatient oncology is located on floor six, A and B wings, at Grand River Hospital's KW Campus. If you're visiting a patient on the inpatient oncology unit, please use the hospital's revolving door entrance and take the elevators behind the main lobby to the sixth floor.
Inpatient Oncology
What is the inpatient oncology unit?
The inpatient oncology unit is found on the 6th floor of Grand River Hospital (KW Campus).
Patients sometimes need to stay overnight on the inpatient oncology unit for their cancer treatment or because of side effects from their cancer or treatment. The length of your stay would depend on your unique health needs.
The inpatient oncology unit has a team of health care professionals including:
- Doctors who specialize in cancer
- Oncology nurses
- Pharmacists
- Social workers
- Physical therapists
- Occupational therapists
- CCAC workers
- Registered Dietitians
- Spiritual Care Providers
View our hospital visiting hours and guidelines.
Where to find the inpatient oncology unit
The inpatient oncology unit is located on the 6th floor of Grand River Hospital.
To get to the 6th floor you must go through the main Grand River Hospital doors at the front of the hospital.
Once you enter walk in and to the right toward the main elevators. You can ride the elevator up to the 6th floor.
When you get to the floor, you will see a large reception desk.
Contact Information
You can reach the inpatient oncology unit by calling 519-749-4300, extension 2175.
What is the Balsillie Family Building?
In 2001, Jim and Heidi Balsillie kindly donated $5 million dollars to the One Voice, One Vision campaign. This fundraising campaign raised more than $44 million dollars for our local hospitals.
The Balsillie’s donation was the largest gift ever made to health care in this region and is an amazing example of leadership and commitment to helping people in the community.
In honour of their tremendous generosity, the Grand River Regional Cancer Centre building was named “The Balsillie Family Building” and opened its doors in September 2003.
Jim Balsillie was the chairman and co-chief executive officer of Research in Motion Limited (RIM, now BlackBerry), best known for its Blackberry handheld device.