Emergency

Welcome to Waterloo Regional Health Network’s emergency department. We serve patients of all ages who have emergency healthcare needs.

You can find us on the second floor in the E wing at our KW Campus at 835 King Street West in Kitchener. We are open 24 hours a day.

Care partners/visitors: All patients can bring one care partner to accompany them.

Here are the top five things you need to know:

1. The emergency department has its own entrance, located at King Street West and Pine Street. Special signage will help you find your way;
2. There is a special parking lot for emergency patients at King and Pine streets. You’re also welcome to use our other KW Campus parking lots;
3. We are one of two emergency departments serving Kitchener-Waterloo. We work closely with WRHN @ Queen's Blvd.'s emergency department, located at 911 Queen’s Boulevard in Kitchener. Please note there is no emergency department at our Chicopee site (3570 King Street East in Kitchener);
4. Our mission is to deliver an exceptional and compassionate healthcare experience. We have a great team with many different health professionals to meet your healthcare needs. Should you require emergency care, come to the emergency department or call 911 if you have a serious injury or condition. In a medical emergency, call 911 right away.
5. For non-emergency care, there are a number of community services available. check this page for details.

If you have a comment, compliment or concern, please contact our patient relations office at 519-749-4300, ext. 2966, through email at feedback@grhosp.on.ca.