We encourage you to visit. When your loved one first arrives in an ICU, we will need to take care of any immediate needs. It may be some time before you can visit. We know that waiting can be stressful, but we ask for your patience. You are very important in the care and recovery of your loved one. We will update you as soon as possible and let you know when you can visit.

To maintain confidentiality and privacy for all patients, visiting may be limited during the following times:

  • During shift changes and team rounds: 7 am to 11 am, and 7 pm to 8 pm daily;
  • During procedures and tests. This could happen at any time during the day or night; and
  • During patient care activities, your visits may be delayed or interrupted.

Please do not visit if you are feeling unwell or coughing. ICU patients are at risk of getting infections. If you must visit, we will assist you with wearing a mask.

Children who are close to the patient may benefit from visiting. A well-planned and supported visit may help a child cope and feel more secure. Parents are generally the best judge of whether a child is ready to visit. If you have concerns, please speak with the care team so that we can support you.

Please have one family member selected as a spokesperson to receive information and regular updates. That person can then pass on information to family and friends.

We’ll give this spokesperson a unique, four-digit privacy code so that we can ensure that care and health information remain confidential. This code should only be shared with the spokesperson. They will have to give the nurse or clinical secretary the privacy code every time they call to receive information.