Families have an important role to play in supporting recovery. We have several ways to help family members who are supporting a loved one in their mental health journey, or assisting in care.

Elaine Paton
Family navigator

Grand River Hospital has patient and family navigators who bring their lived experience with mental health to supporting current patients and families.

The hospital employs a family navigator Elaine Paton who can provide family members advice and support with respect to:

  • Access to care;
  • Discharge planning; and
  • Community supports.

Please speak with a member of your care team to be in contact with Elaine. You can also reach Elaine at 519-749-4300 ext. 5888.

FACE advisory council

GRH also benefits from the FACE (Families for Awareness, Change and Education) advisory council. FACE partners with our mental health and addictions program to:

  • Strengthen communication and collaboration between patients, families, people who care and staff;
  • Promote patient and family-centered care and involvement;
  • Propose and contribute to mental health programs, services, policies and evaluation; and
  • Develop and enhance access to information, support, and educational resources.

FACE holds regular meetings between September and June at the KW Campus. To find out more about FACE, please Christine Buck at 519-749-4300 extension 6780 or via email at christine.buck@grhosp.on.ca.

Support groups in the community

Updated February 2022

In the community, a number of groups are available to support families. They include the following:

Name of organization (links open in new tabs)Services providedAdditional contact information

The Association of Parent Support Groups in Ontario Inc

Weekly meetings and coaching

Parents for Children’s Mental Health

Monthly support group and extensive online resources

519-749-8740 ext. 212

Waterloo Region Family Network

Coaching developmental and mental health concerns, one to one family mentoring

Katie.Galashan@wrfn.info family resource coach

Bridges to Belonging

Developmental family support group, independent facilitation

Al Anon

Addiction family support groups

House of Friendship

Addiction family groups, addiction groups, residential treatment


Ray of Hope
www.rayofhope.net or www.youthaddictions.ca

Youth addiction family groups and youth addiction programs


Grand River Metis Family Wellbeing Program
Addiction family support programs GRMC's Métis Wellbeing Coordinator, Sarah Given: sarahg@metisnation.org

519-576-0540 ext. 3716
Services for LGBTQ2+ People and their families519.884.0000
Culturally sensitive patient-centered health care for refugees. Services include psychological and mental health assessment and trauma counselling.226-336-1321