Welcome to Grand River Hospital’s emergency department. We serve patients of all ages who have emergency health care needs.
You can find us on the second floor in the E wing at our KW Campus at 835 King Street West in Kitchener. We are open 24 hours a day.
Here are the top five things you need to know:
- The emergency department has its own entrance, located at King Street West and Pine Street. Special signage will help you find your way;
- There is a special parking lot for emergency patients at King and Pine streets. You’re also welcome to use our other KW Campus parking lots;
- We are one of two emergency departments serving Kitchener-Waterloo. We work closely with St. Mary’s General Hospital’s emergency department, located at 911 Queen’s Boulevard in Kitchener. Please note there is no emergency department at our Freeport Campus (3570 King Street East in Kitchener);
- We have an emergency department wait time clock that you are welcome to view before your visit; and last but not least
We want to give you quality and compassionate care to help you return to health. We have a great team with many different health professionals to meet your health care needs.
Should you require emergency care, you should come in to see us or call 911 if you are dealing with a serious injury or condition.
You can also get fast, free medical advice through Telehealth Ontario at: 1-866-797-0000 or TTY: 1-866-797-0007. In a medical emergency, don’t call Telehealth. Call 911 right away.
If you have a comment, compliment or concern, please contact our patient relations office at 519-749-4300, ext. 2966, through email at firstname.lastname@example.org.
Let's talk about mental health: perspectives from GRH mental health and addictions staff membersJanuary 30, 2018
As Grand River Hospital continues the conversation on mental health on this Bell Let's Talk Day, we would like to offer various perspectives on mental health care and resources available to patients and families.
Tips for good mental health over the holidaysDecember 14, 2017
GRH mental health and addictions staff offer their suggestions for how to support good mental health over the holidays
Grand River Hospital posts fourth consecutive year among Canada’s top ten hospitals for patient safetyNovember 30, 2017
For the fourth straight year, Grand River Hospital has placed in the top ten hospitals in Canada when comparing patient survival rates.
Heart & Stroke, Region of Waterloo Paramedic Services and GRH take FAST action to create more stroke survivorsOctober 26, 2017
In support of World Stroke Day on October 29, 2017, Heart & Stroke, Region of Waterloo Paramedic Services, and Grand River Hospital are teaming up to ensure that more lives are saved from the effects of stroke.