Welcome to Grand River Hospital’s emergency department. We serve patients of all ages who have emergency health care needs.
You can find us on the second floor in the E wing at our KW Campus at 835 King Street West in Kitchener. We are open 24 hours a day.
Here are the top five things you need to know:
- The emergency department has its own entrance, located at King Street West and Pine Street. Special signage will help you find your way;
- There is a special parking lot for emergency patients at King and Pine streets. You’re also welcome to use our other KW Campus parking lots;
- We are one of two emergency departments serving Kitchener-Waterloo. We work closely with St. Mary’s General Hospital’s emergency department, located at 911 Queen’s Boulevard in Kitchener. Please note there is no emergency department at our Freeport Campus (3570 King Street East in Kitchener);
- We have an emergency department wait time clock that you are welcome to view before your visit; and last but not least
We want to give you quality and compassionate care to help you return to health. We have a great team with many different health professionals to meet your health care needs.
Should you require emergency care, you should come in to see us or call 911 if you are dealing with a serious injury or condition.
You can also get fast, free medical advice through Telehealth Ontario at: 1-866-797-0000 or TTY: 1-866-797-0007. In a medical emergency, don’t call Telehealth. Call 911 right away.
If you have a comment, compliment or concern, please contact our patient relations office at 519-749-4300, ext. 2966, through email at firstname.lastname@example.org.
Celebrating GRH's patient registration staffApril 6, 2017
On Friday April 7th, GRH will recognize our patient registration professionals across our hospital’s campuses. Every year, the patient registration department will register, admit and check-in upwards of 400,000 patients.
Providing exceptional care during a busy seasonFebruary 10, 2017
It’s been a busy winter, and Grand River Hospital is working hard to provide patients the care they need.
Christina Page: supporting mental health recoveryJanuary 23, 2017
For Christina Page, there’s a special joy in watching patients with mental health needs progress and recover.
Penny Loker: lending volunteer support to emergency patientsDecember 30, 2016
Pain, worry, fear and confusion are often at the forefront when patients and their families first enter GRH’s Lazaridis Family Foundation Emergency Department. Thankfully, those people are fortunate to have volunteer Penny Loker looking out for them.