Welcome to Grand River Hospital’s emergency department. We serve patients of all ages who have emergency health care needs.
You can find us on the second floor in the E wing at our KW Campus at 835 King Street West in Kitchener. We are open 24 hours a day.
Here are the top five things you need to know:
- The emergency department has its own entrance, located at King Street West and Pine Street. Special signage will help you find your way;
- There is a special parking lot for emergency patients at King and Pine streets. You’re also welcome to use our other KW Campus parking lots;
- We are one of two emergency departments serving Kitchener-Waterloo. We work closely with St. Mary’s General Hospital’s emergency department, located at 911 Queen’s Boulevard in Kitchener. Please note there is no emergency department at our Freeport Campus (3570 King Street East in Kitchener);
- We have an emergency department wait time clock that you are welcome to view before your visit; and last but not least
We want to give you quality and compassionate care to help you return to health. We have a great team with many different health professionals to meet your health care needs.
Should you require emergency care, you should come in to see us or call 911 if you are dealing with a serious injury or condition.
You can also get fast, free medical advice through Telehealth Ontario at: 1-866-797-0000 or TTY: 1-866-797-0007. In a medical emergency, don’t call Telehealth. Call 911 right away.
If you have a comment, compliment or concern, please contact our patient relations office at 519-749-4300, ext. 2966, through email at firstname.lastname@example.org.
Exceptional care in a busy department: Anne L. wins GRH award of excellenceJune 26, 2017
Clinical secretary Anne L. has won GRH’s award of excellence for her outstanding support of emergency department patients and work with her fellow care staff.
How to access emergency mental health careMay 3, 2017
If a mental health emergency affects you or a family member, Grand River Hospital wants to help support you or your loved one on the road to recovery.
An update on Easter weekend services at Grand River HospitalApril 13, 2017
Please be advised that several clinics and services may have different hours from Friday April 14th to Monday April 17th inclusive
Celebrating GRH's patient registration staffApril 6, 2017
On Friday April 7th, GRH will recognize our patient registration professionals across our hospital’s campuses. Every year, the patient registration department will register, admit and check-in upwards of 400,000 patients.