Welcome to Grand River Hospital’s emergency department. We serve patients of all ages who have emergency health care needs.
You can find us on the second floor in the E wing at our KW Campus at 835 King Street West in Kitchener. We are open 24 hours a day.
Here are the top five things you need to know:
- The emergency department has its own entrance, located at King Street West and Pine Street. Special signage will help you find your way;
- There is a special parking lot for emergency patients at King and Pine streets. You’re also welcome to use our other KW Campus parking lots;
- We are one of two emergency departments serving Kitchener-Waterloo. We work closely with St. Mary’s General Hospital’s emergency department, located at 911 Queen’s Boulevard in Kitchener. Please note there is no emergency department at our Freeport Campus (3570 King Street East in Kitchener);
- We have an emergency department wait time clock that you are welcome to view before your visit; and last but not least
We want to give you quality and compassionate care to help you return to health. We have a great team with many different health professionals to meet your health care needs.
Should you require emergency care, you should come in to see us or call 911 if you are dealing with a serious injury or condition.
You can also get fast, free medical advice through Telehealth Ontario at: 1-866-797-0000 or TTY: 1-866-797-0007. In a medical emergency, don’t call Telehealth. Call 911 right away.
If you have a comment, compliment or concern, please contact our patient relations office at 519-749-4300, ext. 2966, through email at email@example.com.
Kelly Blackmore: the best care starts with a simple questionOctober 28, 2016
“What’s your name?” In an emergency department seeing hundreds patients a day, it’s a question that's vital to the care Kelly Blackmore provides.
GRH encourages family and friends to spot the warning signs of suicide and act nowSeptember 9, 2016
To mark World Suicide Prevention Day on September 10th, GRH is asking loved ones and friends to reach out to help individuals showing warning signs of suicide risk.
Better emergency dept. information gathering supports health and independence for seniorsAugust 29, 2016
GRH is improving senior care and receiving international attention thanks to an innovative tool at use in its emergency department.
KW Campus emergency parking lot re-opensAugust 23, 2016
Work to rebuild GRH’s emergency department parking lot at the KW Campus is now complete. The lot at the intersection of King and Pine streets has now re-opened for patients, families and visitors.